Senior Network Engineer

The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for housing and community finance in New England serving more than 420 financial institutions across the region. The Federal Home Loan Bank of Boston is committed to making New England a better place to live and do business, and our employees are integral to our success. As a cooperative, we are owned by more than 420 banks, credit unions, insurance companies, and community development financial institutions that access tens of billions of dollars of our reliable, wholesale funding each year. Our funds are a vital resource that helps our members succeed, provide families with safe, decent affordable housing, and generate economic development that creates jobs in communities throughout our region. Our highly skilled team of 200 is diverse, innovative, collaborative, and passionate about the work we do. We seek other professionals excited to share their knowledge, talent, and passion for our mission to join our team. We offer opportunities for career development, robust benefits, and a work-life balance. Position Summary The Senior Network Engineer is a hands-on role responsible for supporting and administering the LAN & WAN infrastructure, (Cisco, Checkpoint, etc.), within the corporate office, two co-located data centers, and the AWS cloud. This position also provides network technical support for projects and operational processes when necessary to ensure the productivity and effectiveness of the Bank’s technology performs as expected. This role works closely with all technology teams and will partner with and take technical direction from the Principal Network Engineers to ensure day-today support of the network environment is accomplished effectively.

This role will be about 80% day-to-day tasks and responsibilities and 20% focused on projects.

As supporting skillsets, the abilities to collaborate and communicate well, take accountability, and the desire to aim high, while positively engaging and contributing within a team environment is essential to support the Bank Technology’s vision;

“Enabling the Bank’s mission by delivering agile, secure, cost-efficient information technology solutions.”

This position is classified as sensitive and is subject to a credit check.

This role will have a hybrid work schedule in our Boston office in accordance with the Bank’s Hybrid Work Program. More time will be encouraged in the office to support onboarding initially.

Classification: Public

Specific Responsibilities

 Accountable for the daily administration, monitoring, maintenance and support of

the LAN & WAN environment, troubleshooting hardware and software issues

within two co-located datacenters and the Bank’s increasing presence within the

AWS cloud.

 Act as an escalation point and backup for the Sr. Telecom Administrator

supporting the Bank’s voice network.

 Monitor the day-to-day work requests and incident (break/fix) trouble tickets.

 Manage the inventory (CMDB), vendor relationships, contracts, invoicing and

renewal processes for the networking environment, circuits, equipment and

applications.

 Partner with User Support (help desk), to handle escalated calls and to also

provide training for basic tasks that may be appropriately handled at the User

Support (helpdesk) level.

 Participate as needed in technology projects assuming the role of subject matter

expert for network related aspects of the project.

 Participate in regularly scheduled disaster recovery exercises and on-site support

at the Bank’s Westborough and Waltham, MA locations.

 Provide 24×7 on-call support when necessary and carry a bank-issued smart

phone to respond to off hours support issues.

 Provide detailed, professional technical documentation.

 Other duties, as assigned.

Education

 B.S. degree with a Computer Science related curriculum or equivalent

experience is required.

Experience

 3-5 years of network administration, configuration and support skills preferably in

a Cisco environment.

 3-5 years of firewall administration, configuration and support skills preferably in

a Checkpoint environment.

 Ability and willingness to learn Infrastructure as a Service, (IaaS), in support of

an agile and DevOps methodology.

 Hands on exposure working with AWS or Azure cloud networks.

 Exposure to a financial services or other highly regulated environment preferred.

Knowledge/Skills

 Solid network maintenance and support background with hands-on, real-world

experience working with network virtualization/cloud technologies such as AWS,

or Microsoft Azure.

 Demonstrated strong critical thinking skills for complex problem resolution as well

as excellent organizational and prioritization skills.

 Strong technical documentation skills.

 Ability to work as part of a team and as an individual contributor.

 Must be a self-starter with excellent planning and organizational skills and can

exercise independent judgment while participating in various complex and

sometimes concurrent projects from inception through completion.

Classification: Public

 A high level of responsiveness to the customer to build trust and credibility.

 Must have excellent interpersonal skills, specifically the ability to communicate

and collaborate effectively within technical and non-technical teams, adapting

communication and presentation style for the intended audience.

 Basic familiarity or a willingness to learn IaaS, DevOps methodologies.

 Basic familiarity of the AWS or Microsoft Azure cloud environment and a

willingness to build upon this foundation.

The Federal Home Loan Bank of Boston is committed to building and sustaining a diverse workforce that reflects the communities that we serve. As an Equal Opportunity Employer, we strongly encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability, veteran or parental status and sexual orientation.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

A diverse talent pool is what we need to meet our business needs.

Applications are being accepted on the Careers page of our website: www.fhlbboston.com